Terms & Conditions

1. About these terms

These terms govern your use of totnkids.com and any purchase you make through us. By placing an order, you agree to these terms.

2. The company

Operating company: [TBD Limited], registered in England and Wales (company number TBD), registered address [TBD], VAT number [TBD].

3. Products and pricing

• Product descriptions, images, and prices are believed accurate at time of publication, but we reserve the right to correct errors.
• Prices are in GBP and include VAT where applicable.
• Promotional pricing applies only during the stated promotional period.

4. Placing orders

• Order acceptance occurs when we send the dispatch confirmation email, not when you click Pay.
• We reserve the right to refuse orders (e.g., suspected fraud, stock unavailable, pricing error).
• Orders to addresses outside our shipping zones will be cancelled and refunded.

5. Payment

• Payment is taken at order placement via Shopify Payments.
• We accept major credit/debit cards, Apple Pay, Google Pay, Shop Pay, Klarna (where eligible).
• All payment data is processed by PCI-compliant providers; we don't store card details.

6. Delivery

• See our Shipping & Delivery policy at /shipping.
• Risk passes to you on delivery; title passes on full payment.
• We are not liable for delays caused by carriers or events outside our control.

7. Returns and refunds

• See our Returns & Exchanges policy at /returns.
• Your statutory rights under the Consumer Rights Act 2015 are not affected.

8. Faulty or damaged goods

• We will replace, repair, or refund faulty items in accordance with the Consumer Rights Act 2015.
• Notify us within 30 days of delivery for issues to be addressed efficiently.

9. Liability

• Our total liability for any single order is limited to the order value.
• We do not exclude liability for death, personal injury caused by negligence, or fraud.
• Statutory consumer rights are not limited by these terms.

10. Intellectual property

• All website content, brand marks, and product designs are owned by TotnKids and BAIXA.
• You may not reproduce, distribute, or use our content commercially without written permission.

11. Privacy

See our Privacy Policy at /privacy-policy for how we handle your data.

12. Governing law

• These terms are governed by the laws of England and Wales.
• Any disputes will be resolved in the courts of England and Wales.

13. Changes to terms

We may update these terms; the latest version always applies. Material changes will be communicated to account holders by email.

14. Contact

For questions about these terms, contact hello@totnkids.com.