Returns & Exchanges

You have 30 days from delivery to initiate a return. Items must be unworn, unwashed, with original tags and packaging.

Email hello@totnkids.com with your order number and the reason for return. We'll send you instructions and a returns address. (Self-service returns portal launching alongside our store launch.)

Customer pays return shipping. We recommend using a tracked service — we can't refund items lost in return transit.

Refunds are processed within 14 days of us receiving your return, to the original payment method. Bank processing times may add 2–5 working days.

To exchange a size or colour: send the original back, then place a new order for the replacement. We'll refund the original once it arrives. This way the new item ships immediately rather than waiting for the return to be processed.

Sale items, used or washed products, hygiene items once opened. These exclusions don't affect your statutory rights for faulty goods.

We cover the cost of returning faulty items. Email us at hello@totnkids.com with photos and we'll arrange a replacement or full refund — your statutory rights under the Consumer Rights Act 2015 are protected.

Items received as gifts can be returned for store credit only. Cash refunds require the original purchaser's consent. Contact hello@totnkids.com to arrange.

We don't currently ship internationally, so international returns aren't applicable yet.